Meet the team

Margaret Reeves


Managing Director

My early background is working in Sales & Accounts. Taking over 18 years' experience in a previous job, I decided to set up my own Bookkeeping and Payroll service. Developing my client base and working for RefTech on a part-time basis very quickly developed into a full time role and I became finance director.

My skill set helped improve the performance of RefTech and I agreed to become managing director in 2011.

I wear my heart on my sleeve and I am very much a people person with the ethos, of 'my door is always open'.

I enjoy listening to music and love to watch a good drama series. I am the proud owner of 5 Shih Tzu's and I am partial to a Chambord or Dissorano over ice. I did partake in a Segway experience once, but 2 knee operations later I think it is better for me to keep my feet firmly on the ground. It is a shame as I would love to try skiing but it's probably not the wisest of ideas!

Simon Clayton


Chief Ideas Officer

I have been working with data and computer systems longer than I care to remember. For me, IT has always been a combination of computer networking and system/application development.

Over the years, amongst other things, I have taught computer networking for systems staff managing networks with over 10,000 users and written complex data collection, management and analysis systems that have managed data for literally millions of event delegates.

I have been the technical inspiration for RefTech since I started the company and have been responsible for devising the online systems used by the IMEX team since they started planning the first IMEX Frankfurt in 2001. In that role I have been largely responsible for ensuring that IMEX has the most technologically sophisticated online systems in the exhibition market whilst maintaining the focus on the user experience.

I believe that technology is there to serve a purpose and should never be used just for the sake of it. My business background and wealth of experience in most aspects of systems and user interface design means that I have an unusually pragmatic perspective on technology. This attitude has led to me writing regularly on the subject of technology in the events industry and my column 'The Voice of Reason' in Conference News has been running continuously since 2012.

Ken Clayton



Although largely retired, I am still very actively involved in the day-to-day business. My background is in marketing and communications. I spent eleven years working in the marketing department of the UK car manufacturer eventually known as MG Rover and, by 1984, was responsible for special events (product launches, incentives and some aspects of exhibition activity). I left to become a freelance writer producing speeches for senior directors in a variety of industries, scripts for corporate video programmes and feature articles for titles ranging from The Times, the Guardian and the Daily Telegraph to trade journals such as Accountancy Age, Marketing and Meetings & Incentive Travel. I was also a visiting faculty member of the College of Marketing for two years and had two books published by Century Hutchinson.

I subsequently joined the specialist PR company Michael Rines Communications as managing director. The company grew in size and profitability but when the opportunity arose, I joined RefTech as a director. For many years I was an acknowledged authority on Internet security, e-commerce and website design and in that role was consulted by BBC World Service regularly and appeared on BBC Radio 4 and BBC television. I also conducted seminars in the UK, France and Russia.

I was also one of the key figures involved in forming the Tamworth based radio station, Centre fm which won the commercial radio licence in South East Staffordshire. I remained a director of the company until its acquisition by CN Group in 2001.

And to prove that I'm not finished yet, I was awarded a First Class Honours degree in History from the Open University in 2017 and I am now studying for an MA.

Penny Sellers


Sales & Operations Director

A self-confessed perfectionist who loves a challenge. With over 20 years experience in sales, finance and management and more recently marketing and social media I have a real can do attitude with a hands on approach.

Fuelled by decent coffee in the day and a good G&T by night doesn't go amiss.

Rachel Coker


Project Director

I've pretty much been looking at badges since birth, with many wonderful years in the registration industry now.
I'm Responsible for developing and steering a fantastic projects and training team.

They describe me as “Calm, methodical, thorough and logical”. “Leads by example and a great team motivator”
No bribes required - we've recruited well!

A run of the mill sun, sea and snow aficionado.
Serial steak, chocolate and cheese enthusiast consumed in any order though preferably all at once.
Dreams of being a triathlete but then wakes up, a 1.6 mile walk to a log fired pub is plenty.

Alice Langford


PA to Managing Director / Office Manager

I have worked in customer service most of my adult life along with some involvement in the events industry which I believe ultimately led me to RefTech. Being organised is of utmost importance to me as it means a sure clear road to success, whether this be at work or home!

Being a mom of 2 girls I am always up to date with most trends and the latest gadgets.

I am a lover of all things Marvel, Disney and a self proclaimed professional foodie, eating of course, not the cooking part.

Would it be an about me without mentioning my favourite drink?! Prosecco, glass or bottle, not fussy.



Rob Bartholomew


Account Director

I have worked for RefTech in the events industry since 2005, my working history includes Robotics & Automation, Flexible Conduit, Pneumatics and Gas Fires.

I am qualified in Engineering and Marketing.

Married with 2 kids, I was born in March 1965, the Chinese year of the snake and I am an Aries. I was a semi-professional footballer for around 10 years and represented Warwickshire at 800m, but now spend my spare time on a golf course. Other hobbies include kite flying and helping to coach my eldest son's football team.

My alcoholic tipple is lager and I really enjoy Chinese, Thai, Italian and Indian food.

Ben Harrison


Account Manager

I have worked within the Events industry since 2013 and all of them with RefTech, I came from a banking background originally but I have also spent time in retail, but the events industry is best for its variety of clients and ever changing technology!

My passion in life other than my family is Mountain biking and the great outdoors.

My favourite drink is a good strong Espresso Coffee or a pint of Stout.



Account Manager

The newest member of the sales team, coming from a varied background in Insurance, Welfare to Work, Recruitment, Sales and more recently the Plastic Manufacturing Industry. Regardless of the industry I always have the customer at the forefront of my mind and strive to provide the best possible service and support.

I have a 9-year-old son who likes to call me "Bruh" and we enjoy bike riding and looking after snails in our spare time (interesting snail fact – they can't feel pain!). I also have a black cat called Stella who likes trying to trip me up on the stairs.

I also enjoy working out, sunbathing, watching films and eating delicious foods, my drink of choice is probably a White Wine Spritzer (with Lemonade – NEVER soda!)



Keith Reynolds


Project Manager

I have been working in the travel and events industry for more than 25 years and have operated events across the globe.

In my earlier career I used to plan travel arrangements for the music industry amongst others, and followed that with a period of operating tours to sports events such as World Championships, Commonwealth Games and Olympics. More recently I planned events for the business world and Government clients, and worked on the Commonwealth Heads of Government Meeting in London.

Away from work I enjoy travelling, musical theatre, DIY and watching athletics, having been to 4 Olympic Games (Sydney, Athens, Beijing and London).

Pete Thompson


Project Manager

The Careers Advisor at school never mentioned the events industry to me. He told me to be an engineer. How could he have not told me about this industry? You get to travel the world free of charge, stay in the nicest hotels, eat triangular sandwiches for every meal, see a variety of beautifully decorated conference rooms, and spend more time in taxis then you do in bed. I love it!!

So, after 25 years I'm still enjoying the challenges and opportunities. I still get the adrenaline highs I'm addicted to, and it fills in the time between walking the dog in the morning and taxi driving for my kids in the evening.

Zoe Thorpe


Project Manager

Since finishing University, I have worked in Retail, Merchandising, Automotive, Purchasing, Social Media, Ecommerce and Supply Chain. Finally, I have landed at RefTech!

I enjoy learning new things, and love to be my own worst critic!

Outside of work you will find me at dance where I have been a member since I was 3. If not, I'll be at the gym or with family and friends, out for brunch or trying something new and obscure (both myself and my family are adrenaline junkies and love to try weird and wacky things).

My favourite drink of choice is always a good cup of tea! or if we are talking alcoholic, I'm partial to a fruity cocktail.

India Gallagher


Project Manager

After Uni, I started my career in the hospitality industry. More recently I worked in Education which, ironically, taught me so much!

I enjoy a challenge, and trying new things, so when the opportunity came to work in the events industry with RefTech, I jumped at the chance.

I love animals (especially dogs), music, good food, sun seeking and keeping fit.

My humour is on the dry side, but I love to laugh, and try to do so every day!

Hannah Smith


Project Manager

I have a background in customer service and administration. After a short placement working at Symphony Hall, I was keen to get into the events industry. This led me to joining the team at RefTech.

From my first day in the company to now, the team have been a lovely bunch to work with! No two days are the same and there's lots of opportunities to develop your skills.

When I'm not at work, I love travelling and going to music gigs. I enjoy my walks in the Peak District too.

Christopher White


Project Support

I have spent the last 15 years in community pharmacy, working in many places in and around the area, before that I have worked in sales for a large mobile network. I have done most things at some point in my life from baking goods for the local Co-op to cleaning jobs, always making sure I threw myself at the task 100% and looked constantly for ways to improve myself. This has led me here to this point in time where I hope to continue to apply that same mind set to my new career.

Outside of work being a Dad takes up most of my time (mostly doing homework). I also do enjoy a good ttrpg, gaming be that on pc or Xbox. I have 2 snakes and a cat for pets and always enjoy a good Ale when the mood takes me, most mornings however I am fuelled by a (very) large coffee.

Rachel Naylor


Project Support Assistant

I originally started work at RefTech back in 2014 in Projects but left during Covid. I went on to work in a local school before rejoining the RefTech team in 2023.

I enjoy running, long walks, weight training, good food and nights out (and being a mum to my 2 young children!).

Clare Clayton


PA to CIO and Mailing Fulfilment

I have been with RefTech for over 10 years; I have 2 roles, Mailing fulfilment and PA to Simon, Chief Ideas Officer, to whom I have been married for 12 years. We have 2 daughters and 3 cats that are called Mork, Mindy and Nanu.

I enjoy travelling (I call these holidays, but many of you know Simon doesn't do holidays as he never stops working) I like photography, sewing, music, comedy and binge watching NetFlix! My biggest obsession is playing Pokemon Go! (Yes, people still play Pokemon Go!).

There is always a great atmosphere at RefTech and everyone has a laugh, especially at one of Simon's jokes (unless you have heard it for the 5th time that day).

I enjoy most food and alcohol, I dislike gin, dark chocolate and grapefruit.



Christopher Sellers


Senior Onsite Manager

After leaving Nottingham Polytechnic where I studied Mechanical Engineering, I joined Clearwater Communications making speaker support slides, then moved into video editing, as well as project roles on events. When Clearwater was bought out by The Connection I was selected to move over to The Connection where I further expanded my role in conference and event production, finding particular interest in audio visual. After the demise of The Connection, I went freelance for a year doing speaker support and audio visual work. Recruited by Picture It as Facilities Director I continued working in AV and production management as well as running the TV studio for a wide variety of projects including commercials and music videos. I was persuaded to leave Picture It and join RefTech in Sept 2006, where I am part of the Operations team.

I enjoy the travel opportunities that come with the job but I am equally happy at home with my wife, 2 sons and 4 cats.

My favourite drinks are a decent cup of tea (none of your fancy stuff!) or a cold Gin & Tonic.

Stephen Reeves


IT & ISO Manager / Senior Onsite Manager

I started at RefTech back in 2012 after working in the construction & shop fitting industry for over 15 years as a buyer and IT manager. I have spent millions of other people's money and prided myself in being able to get the right thing, to the right place, for the right price.

I have always been keen on information technology (IT), and technology and gadgets in general ever since my first ZX Spectrum back in the early 1980's. I'm currently learning my way around the Linux operating system. My role as an on-site manager is founded on technology and being able to get things working for our clients as well as supporting our clients on-site. I manage RefTech's IT infrastructure on a daily basis too.

As a child I always wanted to be a deep sea diver or a policeman and was all about the outdoors. Now grown up, I'm a keen scuba diver and instructor and have travelled far and wide to see the wonders of our world's oceans. But I think UK diving is amongst the best in the world (yes even with our visibility).

I enjoy Taekwondo, mountain biking and rock climbing, walking my 5 Shih Tzu's and rather enjoy a Hobgoblin or Doombar.

Faye Whapples


Onsite Manager

Having worked in customer service for most of my working life, I enjoy rolling up my sleeves and getting involved. My passion is to make others happy and to people please.

I am a mom of two teenagers, which is more stressful than having two toddlers. Although, they do teach me 'how to be down with the kids'.

In my spare time, you will find me in my local village hall running events as a hobby. I am also a local parish councillor.

I haven't really got a favourite tipple as I prefer to serve them. I'm a dab hand at making cocktails.



Suzie Jupp


Finance Manager

My very first job after studying travel and tourism and languages at college was an Au Pair working in France. I loved the experience (and the vin rouge) but needed to come home and start a "proper job". I worked for several travel agents over the years including one which specialised in overseas weddings and honeymoons. My love of languages has helped me along the way while travelling for business and pleasure. My dream once retired, or after a lottery win (whichever comes soonest) will be to drive around Europe in a motorhome. Until then I will enjoy my role at RefTech. I discovered my love of credit control and figures completely by accident when I was seconded to the accounts department in a previous role. I love dealing with customers and playing my part in a great team. As it's often said money, makes the world go round.

My spare time is spent either watching a good film at the cinema, a theatre show or listening to live music. My favourite times are shared with friends and family, eating fabulous food and drinking great wine or cocktails. I love long walks in the country with my husband, clears the mind and good for the soul.



Simon Robins


Graphic Designer

I studied photography at Plymouth College of Art and Design. I've been working in the event industry since leaving college in 1986, and I've been working at RefTech since 2001.

Within the industry I've been an AV technician, event producer, creator of slides/speaker support material, website designer and graphic designer.

My hobbies include photography, watching films and walks in the countryside. I've also visited what some people may consider to be an excessive number of castles.

My favourite drink is coffee.



Dean Vultaggio


Senior Application Developer

I joined the company in the summer of 2003, fresh out of school and looking for a challenge. The past few years have certainly not disappointed. I'm a tough critic of my own work and believe in producing high quality products and delivering exceptional service. I specialise in developing our desktop software and mobile applications.

Travel has played a major role in my life. I've been lucky enough to visit many countries, including a fair chunk of Europe and the USA.

I've developed a love for New Country and host a radio show with my lovely wife, Sheena, which can be heard in Central England, West Yorkshire and worldwide thanks to the internet.

I can usually be found drinking fruity cocktails, such as Pina coladas, I also love pretty much all food, especially East Asian cuisine - Thai pork curry anyone?

Richard Scrivens


Senior Developer

I've worked as a web-developer for over 12 years joining RefTech in 2012. Before breaking into the industry I was a barman/wine-waiter while I studied at university.

I enjoy photography, shooting, drama and horror films, most types of rock music, spending time with my family and tinkering with computers and IT in general.

My favourite drink is single malt whisky.

Jason Phillips



I graduated from University in 2001 and have worked in the events industry since joining RefTech in 2005.

Before my move to a career in computer programming I was a draughtsperson, studying to become an architect.

My time outside of work is spent between my young daughter and renovating our home.

My drink of choice is coffee, without which I am largely unable to function.

Mohammed Imran


Senior Developer

I have worked as a web/software developer since 1999 and joined RefTech in early 2015 which was my first experience of the events industry.

My hobbies are mainly technology and gadget related but I also like to cook and dabble with DIY.

My favourite drink is Coffee.


Office mascots

Office Dogs

Jess, Missy, Gizmo, Pippa & Cleo

Meet the extended RefTech team members, introducing Jess, Missy, Gizmo, Pippa & Cleo. Jess has been part of the team since 2012, followed by Missy & Gizmo in 2014 and Pippa & Cleo in 2016.

They happily attend all meetings in the boardroom with our staff, clients and visitors with wagging tails, whilst keeping an eye out for the post person and general deliveries.

Jess: Favourite Past Time: Watching out of the Window, Favourite Colour: Red, Favourite Drink: Water, Favourite treat: Ready Salted Crisps

Missy: Favourite Past Time: Bossing around the others, Favourite Colour: Pink, Favourite Drink: Water: Favourite treat: DentaStix

Gizmo: Favourite Past Time: Playing fetch with his ball, Favourite Colour: Blue, Favourite Drink: water, Favourite treat: Beef Jumbone that he guards for hours.

Pippa: Favourite Past Time: Having her tummy rubbed. Favourite Colour: Neon Green, Favourite Drink: Water, Favourite treat: Biscuit Bones.

Cleo: Favourite Past Time: Relaxing on Peoples laps, Favourite Colour: Neon Green, Favourite Drink: Water, Favourite treat: Any or all treats and always tries to sneak a second.

They all like their walks, runs off the lead in the park and socialising with other dogs in their spare time, and a regular pamper at the salon. They also keep their owners Margaret & Stephen extremely busy.

They have asked us to say that all treats are welcome should you decide to visit.


Living Wage company ISO/IEC 27001:2013 certified ESSA Member
C&IT Awards Winner 2023 EN Supplier Awards Winner 2023 Event Technology Awards Winner 2023 EN Indy Awards 2023
M&IT Silver Winner for Best Technology Provider 2023 MAIList Awards 2nd place 2023 EN Supplier Awards Winner 2022