Project Management

You will have a dedicated Project Manager throughout your event.

You will be provided with a schedule highlighting deadlines and information relating to your event. This is so you know in advance when we require information from you and also when we will be sending you items that you need. Samples will be provided where necessary and we'll ask you to sign off on every element.

Your Project Manager will also give you access to EventReference, our event management system, so you will be able to view your event information at any given time or location. They will also show you how to use the powerful reporting tools built into EventReference. At all times your Project Manager will liaise with you on a regular basis so you can rest easy and know registration will run smoothly.

If you're making use of our on-site services, the project manager will tell you which of our team will be looking after registration at your event. They will also make sure that our on-site manager is fully briefed before arriving.

Onsite Management

If you're making use of our on-site services, the project manager will tell you which of our team will be looking after registration at your event. They will also make sure that our on-site manager is fully briefed before arriving.

They'll be at the venue at the time agreed with you and, once they have installed the equipment, will follow the dress code you have specified. They will be with you throughout your event and will be your main point of contact for any questions, queries or changes. Any reports that you need on-site can be given to you by the on-site manager.

Whilst on-site they will manage all registration equipment to ensure everything runs smoothly and gather information for your post show review. If agency or temporary staff are provided, they will receive full training before registration opens. You and your team can also be trained in the use of the on-site software if you wish.

Post Event

After your event, your Project Manager will call you to ensure you have everything you need post event and to discuss the event overall. We always like to have a post-show meeting to review the event but we recognise that this is not always possible.

If at any point during the process you are not happy with anything, please speak to your account manager, project manager or on-site manager. If you prefer, you can always call and ask for our managing director, Margaret Reeves.

Our staff combined have vast experience of badging and registration in the event industry. They make up a dedicated hard working team who take pride in ensuring you, our clients have the best service possible.